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Find answers to commonly asked questions about student accounts, financial aid, tuition and more!

General Questions

I need help with my course selection. Who do I contact?

Contact your academic advisor for questions related to your course selections. If you need help connecting with your academic advisor, please email universityadvising@uky.edu for assistance in making that connection.

What if I change my campus (UK Campus vs Online)?

If a student changes their campus on or before the Add Class deadline according to the Registrar Calendar, tuition will be reassessed for the selected campus.

If an Online campus student changes to a UK Campus student after the Add Class deadline, there will be no impact to your tuition assessment for the current term.

What benefits exist for veterans?

Visit the Veterans Affairs website at https://benefits.va.gov/gibill/ for specific information about various VA benefits for education.

Managing Your Student Account

How do I establish myPasscode?

MyPasscode is established by the student on myUK->myInfo.  MyPasscode is required for the release of financial information over the phone or by email.

How do I make changes to my dining plan?

Contact UK Dining at (859) 257-2220, visit the UK Dining website, visit the Dining Center on the 1st floor of the Gatton Student Center, or email at CONTACTUKDINING@lsv.uky.edu.

How do I sign up for direct deposit for my student refunds?

Online enrollment is available at myUK->myInfo tab.  Bank routing number and checking account number are required.

How do I add to my CatCash account?

Visit GET - University of Kentucky (cbord.com) to deposit online or contact the CatCash Office by calling  (859) 257-6159 or email UKCatCash@uky.edu.

How do I view my Student Account activity?

Log on to myUK. Student active directory and password required.

How do I change my address?

Log on to myUK. Student active directory and password required.

What if I cannot log into myUK portal?

Contact Information Technology Help desk at (859) 218-HELP (4357).

Paying Charges

How do I pay by credit card?

Visa, Mastercard, Discover, and American Express payments are accepted on line at myUK or in person in the office. For online payments, student's active directory account and password are required.  There is a 2.25% fee for payments by credit card and a 1.25% fee for payments by debit card.

Can I pay online from my checking account?

You can pay by electronic check from your checking account at myUK->Financials (must provide bank routing number and checking account number). Student's active directory account and password are required.  There is no fee for payments made by electronic check.

When will my charges be assessed?

Tuition and fees are typically assessed the second week of the term.

The programs listed below have their own timelines for assessing tuition and fees. Please contact the program director for that timeline:

  • Medicine
  • Physical Therapy
  • Accounting MS
  • MBA

When is my tuition due?

The 22nd of the month for which the charges were billed.

Is there an Installment Payment Plan?

An Installment Payment Plan option is available for Fall, Spring, and Summer terms on myUK beginning the first week of August (Fall), first week of January (Spring), and first week of May (Summer).  Please visit http://www.uky.edu/studentaccount/content/installment-payment-plan for eligibility criteria and an explanation of how the program works.

Where do I submit sponsored billing authorization?

Sponsored Billing Coordinator
Student Account Services
18 Funkhouser Building
Lexington, KY 40506-0054
Phone (859) 218-2209
Fax (859) 257-9590 

Financial Aid

What if all my financial aid has not been credited to my account?

For financial aid information, please contact (859) 257-3172 or visit UK Office of Student Financial Aid and Scholarships.

How do I use financial aid money to pay for books?

If you are enrolled in at least 6 hours, visit UK Barnes & Noble bookstore with your student ID to add bookstore charges to your student account. Bookstore charges will be added to your monthly account statement and paid with financial aid awards if applicable.

Student Classification

How do I establish In-State Residency?

For residency requirements, please contact UK Registrar at (859) 562-2075 or residency@uky.edu.

How do I know if I’m a UK Campus student or a UK Online student?

UK Campus is when a student’s primary program is designated as an in-person program. Some courses may be offered online, but the program is a campus-based program.

UK Online is when a student’s primary program is designated as a fully-online program. Fully online certificate and degree programs (i.e., Internet, web-based) are offered only through UK Online. Check the UK Online website for a list of fully online programs. 

I want to take a UK Online undergraduate certificate program in addition to my UK Campus undergraduate program. How will charges be assessed?

Full-time undergraduate students with a declared primary academic program offered through UK Campus may add a UK Online minor and/or certificate at no additional charge.

If I double major in UK Campus and UK Online programs, how will I be charged?

Undergraduate students with a declared primary academic program offered through UK Campus who add a second major offered through UK Online will be assessed the UK Online rate for all online classes in addition to the tuition assessment for all other classes.

What do I pay if I am enrolled on the UK Campus and want to add a minor and/or fully online certificate option?

Undergraduate students with a declared primary academic program with the UK Campus may add a UK Online minor and/or certificate at no additional charge. 

Undergraduate students with a declared primary academic program within the UK Campus who add a second program major offered through UK Online will be assessed the UK Online Undergraduate Rate for all online courses in addition to the UK Campus tuition assessment for all other courses. Students whose only academic program is offered through UK Online will be limited to enrolling in UK Online courses.

I’m in the Engineering program with WKCTC, how are my charges assessed?

Lower-division undergraduate students (freshmen and sophomores) enrolled in the UK College of Engineering Extended Campus Program – Paducah will be assessed tuition and mandatory fees based upon the West Kentucky Community and Technical College’s (WKCTC) tuition and fee rates. Upper-division undergraduate students (juniors and seniors) enrolled in the UK College of Engineering Extended Campus Program – Paducah will be assessed the applicable UK rates. Pursuant to WKCTC’s tuition schedule, non-resident undergraduate students from counties in states contiguous to Kentucky and enrolled in this program are eligible for the applicable Kentucky resident rates. For more information, visit: https://kctcs.edu/affording-college/tuition-costs/contiguous-counties.aspx.

I’m a BCTCblue+ program participant. How am I charged?

Undergraduate students in the BCTCblue+ program may enroll in up to 12 credit hours (no more than four courses) during the fall and spring semesters at the current Kentucky Community and Technical College System (KCTCS) tuition rate plus the University of Kentucky mandatory fees and any applicable course fees. For more information, visit: https://admission.uky.edu/transfer/blue-program

Who qualifies for the Active Military tuition rate?

Active U.S. Armed Forces military personnel who are utilizing the Armed Forces Tuition Assistance (TA) program through Title X are eligible for the Active Military Tuition Rate. Eligible students will be assessed the Active Military Tuition rate and mandatory fees per credit hour for undergraduate classes. There is no full-time tuition cap for the Active Military Tuition Rate. The Active Military Tuition Rate is the same for resident and non-resident undergraduate students.

I’m taking classes as a UK Next Generation Dual Credit student. Will I pay fees?

I’m in residency taking less than 9 credit hours. How will my tuition and fees be assessed?

Students considered full-time for financial aid and reporting purposes, but enrolled for less than nine credit hours, (e.g., graduate students in residency status) will be assessed on a per credit hour basis.

What rate do I pay as a graduate student exclusively enrolled in distance learning classes?

Graduate students enrolled exclusively in classes offered through distance learning will be assessed tuition using the applicable resident rate, regardless of residency status. Distance learning classes include delivery modes such as fully online (i.e., Internet, web-based), hybrid, off-campus, TV, and compressed video.

What is the Reduced Curriculum Load rate?

Graduate students enrolled in a program utilizing an Annual Full-time Tuition may request a reduced curriculum load through their college dean. If approved, they would qualify for the Reduced Curriculum Load tuition rate. Mandatory fees are not eligible for adjustment.

What is considered full-time status?

Any undergraduate student enrolled in 12 or more credit hours (whether those courses are online or on-campus) in a semester will be considered a full-time student. Graduate students taking 9 or more credit hours (whether those are online or on-campus) in a semester will be considered a full-time student.

Fees

I only have 1 class that is not online. Do I pay the UK Campus or UK Online mandatory fees?

Full-time students enrolled in at least one non-distance learning class (i.e., on-campus class) will be assessed all UK Campus mandatory fees.

What if I want to access a service that I was not assessed for?

If a student wishes to participate in any activity supported by a mandatory fee that has not been assessed, the student must pay the total mandatory fees for the term, except to access University Health Service. Part-time students may pay the Student Health Fee to access University Health Service. Contact Student Account Services for more information.

Are mandatory fees refundable if I change student status or withdraw from the university?

No refunds for the Student Health Fee will be provided to full-time students who change their status to part-time on or after the first day of the semester. However, these students will maintain access to University Health Service while enrolled during the term. Refunds for the Student Health Fee will be processed for students who officially withdraw from the University through the Registrar’s Office. Refund amounts will be determined in accordance with the schedule noted on the official University Calendar.

I’m a BCTC student, can I access UK services if I pay the mandatory fees?

Pursuant to the Memorandum of Agreement with the Kentucky Community and Technical College System, students enrolled at the Bluegrass Community and Technical College (BCTC) may select and pay for specific services from the list of mandatory fees. However, all mandatory fees will be assessed to BCTC students that reside in University of Kentucky student housing.

What is the distance learning fee and how will I know if it will be assessed?

Graduate and professional students enrolled in classes offered through distance learning such as fully online (i.e., Internet, web-based delivery mode), hybrid, off-campus, TV courses, and compressed video will be assessed a $10.00 per credit hour Distance Learning Fee in addition to tuition, mandatory fees and any other course-specific fees.

Can I add the summer student health & wellness fees if I’m NOT enrolled in the summer semester?

If you are not enrolled in the summer semester, you can request that the summer health and wellness fees be added to your student account if you attended the prior spring semester and are registered for the following fall semester.  Both fees are assessed to the student account and cannot be assessed separately.  Send a written request to studentaccounts@uky.edu and please include your name and student ID number.

Can I add the health fee if I AM enrolled in summer classes?

Yes. Send a written request to studentaccounts@uky.edu and please include your name and student ID number.

Student Loans

Who do I contact for loan deferment?

For Direct Loans, please contact your servicer. Visit StudentAid.gov for a list of servicers. If you are not sure which servicer to contact about your loan, go to StudentAid.gov to retrieve your loan information and identify your servicer. Your FSA ID is required.

For Perkins, Health Profession, Nurse Faculty, Primary Care, or Institutional Loans, visit ECSI at https://borrower.ecsi.net or call (888) 549-3274.

Do I have to complete exit counseling?

Yes, if students drop below half time, transfer schools, or graduate regardless of loan type.  For Direct Loans, visit StudentAid.gov, choose Loan Repayment, then Loan Exit Counseling.  For Perkins, Health Professions, Nurse Faculty or Primary Care Loans, visit Heartland ECSI at https://borrower.ecsi.net

How much money have I borrowed on my Perkins or Direct Loan?

Please visit studentaid.gov to retrieve your loan information. Your FSA ID is required.

What happens if I can’t make my payments?

For Direct Loans, please contact your servicer. Visit studentaid.gov for a list of servicers. If you are not sure which servicer to contact about your loan, go to StudentAid.gov to retrieve your loan information and identify your servicer. Your FSA is required.

For Perkins, Health Profession, Nurse Faculty, Primary Care, or Institutional Loans, visit ECSI at https://borrower.ecsi.net or call (888) 549-3274.

Can I consolidate my loans?

Federal student loans may be consolidated. For more information, visit StudentAid.gov.

Am I eligible for partial cancellation of my Perkins Loan?

Please refer to the section on this website about Perkins Loans or contact  ECSI at (888) 549-3274.

How do I change the address associated with my loan?

For Direct Loans, contact your servicer. For Perkins, Health Professions, Nurse Faculty, Primary Care and Institutional Loans, contact ECSI at (888) 549-3274 or visit ECSI at https://borrower.ecsi.net.

Tax Forms

Why did I receive a 1098-T form?

You received a form because higher education costs may be eligible for federal tax benefits. Our records show that you were enrolled in courses at the university which were billed in the calendar year. Additional information regarding the benefit can be found on the 1098-T form.

What should I do with the 1098-T form?

You received a form because higher education costs may be eligible for federal tax benefits. Whether you may take advantage of these tax credits depends upon your individual facts and circumstances - information which is known only to you. To find out more about the credits and your eligibility, you may consult a tax professional or IRS publications. You may also call 1-800-TAX-FORM for IRS publications and forms, or visit their website www.irs.gov.

Am I eligible to claim the tax credit?

The University cannot provide tax advice. Whether you may take advantage of these tax credits depends upon your individual facts and circumstances, information which is known only to you. To find out more about the credits and your eligibility, you may consult a tax professional or IRS publications. You may also call 1-800-TAX-FORM for IRS publications and forms, or visit their website www.irs.gov.

I opted to receive my 1098-T by paper, when should I expect it?

If you opted to receive your 1098-T by paper prior to December 31, forms will be mailed to your permanent address by January 31.  Please allow 2 weeks for delivery.

As a former student, how do I access my 1098-T form?

There is a new link for former student to access their previous 1098-T forms.  That link is: https://mydocs.uky.edu/

You will want to select the blue “Get Started” button under the Former students, faculty and staff section.

The forms that are available on this portal are: 1098-T forms, unofficial transcript, W-2 and employee paystubs.

You will need you UKID, your linkblue username, date of birth, and the last 4 of your SS#. 

Why haven’t I received my 1098-T form?

The University processes 1098-T forms each year electronically by January 31st for the preceding tax year.  An email notification will be sent to each student’s UK email account alerting them that the 1098-T is available on myUK. If the student has opted to receive the 1098-T by paper, mailing occurs the last week of January to the permanent address on file.

The SSN on the 1098-T is missing or incorrect. How can I get it corrected?

To change the SSN on the 1098-T, the student must contact the Registrar's Office by March 15 for the previous calendar year, to have the social security number changed in the computer system.  An updated 1098-T form is only available until March 15 of each tax year. 

Why is a 1098-T not available online for my student ID?

There are several reasons that a 1098-T is not available on myUK:  

  1. There are no eligible educational financial activity including expenses or scholarships/grants/payments for the specific tax year, 
  2. The student is not enrolled in a degree seeking program during the specific tax year,
  3. The student is not enrolled with the University of Kentucky during the specific tax year.

What 1098-T information, including previous tax years, are available on myUK?

The 1098-T forms are available for tax year 2018 and forward on myUK. The link is https://mydocs.uky.edu/.  If a prior tax year is needed, please contact our office at UK1098T@uky.edu or 859-257-6702.